Privacy Policy

Privacy Policy

Pine Creek Railway Resort (“we”, “us”, “our”) is a family-run accommodation business at 1 Railway Terrace, Pine Creek NT 0847. This policy explains what personal information we collect, why we collect it, how we look after it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiries. When you contact us through our website, by phone or by email, we collect your name, phone number, email address, the topic of your enquiry and your message.
• Bookings. Online bookings are made on the website of TXA, our booking provider. We receive the booking details you enter there, including [your name, contact details, stay dates and number of guests]. [Payment card details are processed by TXA and are not stored by us / confirm how payments are handled.]
• During your stay. At check-in we collect [confirm, for example: your name, address, phone number and vehicle registration].
• Website use. Our website host keeps standard server logs, which can include your IP address, browser type and the pages you visit, to keep the site secure and working. [Confirm with the host how long these are kept.] We do not currently use analytics or advertising tracking on our website.

How we use your information

We use your information to:

• reply to your enquiry
• manage your booking and your stay
• meet our legal and accounting obligations.

We do not sell your personal information. We will only send you marketing if you have agreed to receive it, and you can opt out at any time.

Our website enquiry form

When you send an enquiry through our website, it is emailed to our bookings inbox. A copy is also stored in our website’s database [for X months and then deleted / confirm]. The form includes a hidden spam check that does not collect any extra information about you. The form asks for your consent before you send your details.

Services on our website

Some parts of our website use services provided by other companies. When your browser loads them, it shares technical information such as your IP address with that provider. Their own privacy policies apply to that information.

• Google Fonts: loads the fonts our website uses, from Google’s servers.
• Google Maps: shows the map on our Restaurant page.
• Trustindex: shows TripAdvisor guest reviews and reviewer photos on our website.
• TXA: our online booking system. When you click Book Now, you leave our website and TXA’s privacy policy applies.
• Facebook and TripAdvisor: if you follow a link to our pages on these sites, their privacy policies apply.

Information stored outside Australia

Some of the providers above, including Google, may store or process information outside Australia. [Confirm where the website host and email provider store data.] We take reasonable steps to make sure overseas providers handle your information appropriately.

How we protect and keep your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Only the people who need it to look after your enquiry or stay can see it. We keep personal information only for as long as we need it, or as long as the law requires, and then delete or destroy it securely.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Contact us

Pine Creek Railway Resort
1 Railway Terrace, Pine Creek NT 0847
PO Box 182, Pine Creek NT 0847
Phone: 08 8976 1001
Email: bookings@pinecreekrailwayresort.com.au